Frequently Asked Questions


Are you ISO accredited?

Yes, we are ISO9001 & ISO14001 accredited.

What is your VAT number?

GB392408345

What is your company registration number?

Registered in England No. 1995153

When was the company first registered?

1986

Who is responsible for quality?

Quality Assurance Manager sales@heatons.net

Who do I contact if I have a complaint?

Contact Customer Services via email sales@heatons.net or call us on 0333 999 0000.

What do I do if I have received the wrong product?

Contact Customer Services via email sales@heatons.net or call us on 0333 999 0000.

Who do I contact if I have a pricing query?

Contact Customer Services via email sales@heatons.net or call us on 0333 999 0000.

How do I request a Credit Note?

Contact Customer Services via email sales@heatons.net or call us on 0333 999 0000.

I have not received my delivery?

Contact Customer Services via email sales@heatons.net or call us on 0333 999 0000.

I have only received part of my delivery, where is the rest?

Please refer to your delivery note as it may be to follow.

If it is not marked as to follow, please contact Customer Services via email sales@heatons.net or call us on 0333 999 0000.

Do you just sell online?

No, we sell 22,000 of our products online, so that we can reduce our admin costs and provide you with the best deals possible.

However if you want to become a regular trading account, we can arrange credit facilities and more. Call us on 0333 999 0000.

What if I want to return a product?

You are free to return any stationery item - in its original, unmarked, undamaged packaging within 30 days of delivery. Simply contact customer services via email: sales@heatons.net or call 0333 999 0000 and we'll cancel the bill and pick up the goods.

N.B. Items marked with a star may be subject to additional returns conditions than those already in force.

What other guarantees of quality do you offer?

Next Working Day Delivery

Guaranteed No Quibble Returns for general office stationery

Guaranteed 12 Month Product Quality

Guaranteed Quality Commitment

Own Brand EOS Guarantee

Where Can I Find A Copy Of Your Terms & Conditions?

Our terms and conditions are available here.

What Do I Do If I Can't Find The Products I'm Looking For?

Contact Customer Services via live chat at the top of the page, or Email us sales@heatons.net

 
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