Frequently Asked Questions
Are you ISO accredited?
Yes, we are ISO 9001 accredited.
What other accreditations do you hold?
We have also been accredited as an investor in people since 1998.
What is your VAT number?
GB392408345
What is your company registration number?
Registered in England No. 1995153
When was the company first registered?
1986
Who is responsible for quality?
Lee Pinchbeck, Quality Assurance Manager. lee.pinchbeck@heatons.net
Who do I contact if I have a complaint?
Contact Customer Services or your Account Manager.
Call us on 0151 649 6000
Email us customerservices@heatons.net
What do I do if I have received the wrong product?
Contact Customer Services
Call us on 0151 649 6000
Email us customerservices@heatons.net
Who do I contact if I have a pricing query?
Contact Customer Services
Call us on 0151 649 6000
Email us customerservices@heatons.net
How do I request a Credit Note?
Contact Customer Services
Call us on 0151 649 6000
Email us customerservices@heatons.net
I have not received my delivery?
Contact Customer Services
Call us on 0151 649 6000
Email us customerservices@heatons.net
I have only received part of my delivery, where is the rest?
Please refer to your delivery note as it may be to follow.
If it is not marked as to follow, please contact Customer Services.
Call us on 0151 649 6000
Email us customerservices@heatons.net
Do you just sell online ?
No, we sell all 22,000 of our products through our catalogue - as well as online, you can order by phone on 0151 649 6000
How do I get a Catalogue ?
Click here, or contact customer services on 0151 649 6000
What if I want to return a product ?
You are free to return any stationery item from the catalogue - in its original, unmarked, undamaged packaging within 30 days of delivery. Simply contact customer services on 0151 649 6000 or email us and we’ll cancel the bill and pick up the goods for FREE! N.B. Items marked with a star may be subject to additional returns conditions than those already in force.
What other guarantees of quality do you offer ?
Next Working Day Delivery
Guaranteed FREE Delivery
Guaranteed No Quibble Returns for general office stationery
Guaranteed 12 Month Product Quality
Guaranteed Quality Commitment
Own Brand EOS Guarantee
How Do I Order Online With Heatons?
Contact your account manager to be activated today. Once activated, we have a quick reference quide, and a detailed guide to our online ordering system available.
Where Can I Find A Copy Of Your Terms & Conditions.
Our terms and conditions are available here.
What Do I Do If I Can't Find The Products I'm Looking For?
Contact Customer Services
Call us on 0151 649 6000
Email us customerservices@heatons.net