Heatons: Your Friends in the Business
23 Years of Quality Service
Since 1986 Heatons have been determined to install and preserve the basic principles of honesty, integrity and high levels of customer service. We all work extremely hard to remain a friendly and personal company.
We pride ourselves in being experts in our industry, we are exclusive for business, offering Professional Account Management and unparalleled levels of customer service. Our friendly, experienced staff respond immediately, take ownership of any task, seeing it through from start to finish. Always enthusiastic and professional.
"Heatons have been our supplier of office products since summer
of 2000. We are delighted with their
attitude, prices, quality and delivery times. We have extremely busy times in our academic year and Heatons organise deliveries to minimise disruption.
Heatons have always paid particular attention to customer
satisfaction and quality, which is of paramount importance to us."
Director Of Resources, Educational Facility, Liverpool
Heatons believe in building a partnership with their customers. Lots of companies can provide spectacular special offers, but if it is poor quality and arrives late, where is the saving? Our Service and professionalism is why our customer retention rate is the envy of our industry.
Free Next Day Delivery
Heatons are renowned in the North West and nationally, as one of the biggest independent suppliers of office products, offering our customers single supplier for your office needs. Customers taking full advantage of our services benefit from free next day delivery, nationwide on stationery and print (printed items which are held in stock at our premises - see print management) and the expertise of our furniture and business promotions departments.
Outstanding Support & Service
Whether it be advice on office products, business machines, or furniture requirements, we are here to simplify the process for you. Let us take care of your needs and leave you to do what you do best - running your business.
Our unique "no go" list ensures that we only send you the exact products you need. . We ensure that any products returned as unsuitable cannot be ordered again in the future. The same system can also be set in place to ensure that your employees buy the correct mix of products from your product list, ensuring that you are always receiving great value for money along with unrivaled service levels.
The Envy Of Our Industry
Heatons are extremely proud of our 99.8% next day delivery rate, this is unparalleled in our industry when you consider our 22,000 product range. Combine this with the FREE NEXT DAY DELIVERY of office products and print, and it becomes clear why we have had relationships with the many of our customers for years.
Aquisition Of Business Essentials
In March 2006, Heatons aquired Liverpool based 'Business Essentials'. Bussiness Essentials had a good presence within Liverpool and the North West as a stationery company offering great value for money.
Business Essentials were keen to expand and improve their customer services. When Heatons aquired BE in March 2006, Heatons took on the existing Business Essentails staff and intergrated them in to our stong existing team. Since March 2006, Heatons and Business Essentials have combined to become one of the North West's strongest independent office suppliers dealers.
Try Before You Buy
We want to ensure that the products you use fit the task perfectly. We will gladly provide you with free samples, and send you almost any product from our catalogue on an approval basis. If it is not exactly what you want, return it to us undamaged in its original packaging, and you wont pay a penny.
We believe that our delivery drivers are one of our biggest ambassadors. We aim to ensure that our first class service from our own drivers is never compromised by agency staff or courier firms.
Heatons provide comprehensive reports to suit the needs of your business. Reports which show usage by employee, by department or cost centre, or by delivery address are all possible. We can also give you a variety of invoicing methods to suit your accounting system - from an invoice per order through to an invoice per month itemising all transactions. We encourage customers to use our e-billing system to aid us in our commitment to the environment, so we can email invoices and statements directly to you or if you prefer we can post.
We offer a range of ordering methods to suit our customers:
- Phone
- Fax
- Online
- Post
Contact a member of our customers services team today to see how we can help you save your business time and money.
